oogg Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how oogg ("oogg", "we", "us", "the Platform") collects, uses, stores, shares, and protects personal information about individuals ("you", "the Player", "the User") who visit, register on, or otherwise interact with the oogg platform accessible at oogg.app.

oogg is committed to protecting the privacy and security of all users. We recognise that the personal data you share with us is important, and we take our responsibility to handle it appropriately very seriously. This Policy is written in plain English so that players across Bangladesh can understand exactly how their data is used.

By registering an account with oogg or by continuing to use the platform after this Policy has been made available to you, you acknowledge that you have read and understood this Policy and that you agree to the collection and use of your information as described herein.

2. Data We Collect

oogg collects personal data from you in two primary ways: information you provide directly when registering and using the platform, and information that is collected automatically as a result of your interaction with the platform. The categories of personal data we collect include the following:

Information you provide directly:

• Identity data: Your full legal name, date of birth, gender, and national identity card (NID) number or passport number where required for age and identity verification.
• Contact data: Your email address, mobile phone number (Bangladesh-registered), and residential address including city (e.g., Dhaka, Chittagong, Sylhet, Khulna).
• Account credentials: Your chosen username and a securely hashed version of your password. oogg never stores passwords in plain text.
• Financial data: Details of the payment methods you use to deposit and withdraw funds, including mobile financial service account references (bKash, Nagad, Rocket, Upay), bank account details, and card information (Visa, Mastercard) where applicable. Full card numbers are not stored by oogg — card payments are processed by certified third-party payment processors.
• Verification documents: Copies of identity documents uploaded during the KYC (Know Your Customer) process, such as a national ID card, passport, or utility bill used to confirm your identity and address.
• Communications data: The content of messages you send to our support team via live chat, email, or any other communication channel you use to contact oogg.

Information collected automatically:

• Technical data: Your IP address, browser type and version, device type, operating system, screen resolution, and time zone setting.
• Usage data: Pages and games visited, session duration, actions taken within the platform, betting and gaming history, deposit and withdrawal transaction records, and login timestamps.
• Cookie and tracking data: Information collected via cookies, web beacons, and similar technologies as described in Section 5 of this Policy.
• Geolocation data: Approximate geographic location derived from your IP address, used to support responsible gaming compliance and to identify your region within Bangladesh.

oogg does not knowingly collect personal data from individuals under the age of 18. If we become aware that an account has been created by or on behalf of a minor, the account will be immediately closed and all data associated with it will be deleted in accordance with our data retention procedures.

3. How We Use Your Data

oogg uses the personal data we collect for clearly defined purposes. We do not use your data for any purpose that is incompatible with the reasons for which it was originally collected without first obtaining your explicit consent. The purposes for which we process your data are as follows:

oogg will not use your personal data to make fully automated decisions that have a significant legal or similarly significant effect on you without providing you an opportunity to request human review of that decision.

Where oogg sends you promotional or marketing communications, you have the right to opt out at any time by contacting our support team. Opting out of marketing communications does not affect transactional or account-related notifications, which are necessary for the provision of the service.

4. Data Sharing and Disclosure

oogg does not sell, rent, or trade your personal data to third parties for their own commercial or marketing purposes. Personal data is shared only in the following limited and controlled circumstances:

• Payment processors and financial service providers: When you make a deposit or request a withdrawal, oogg shares the minimum necessary financial and identity data with the relevant payment processor (e.g., bKash, Nagad, Rocket, Upay, Visa/Mastercard acquiring banks) to complete the transaction securely. These processors operate under their own privacy policies and are independently responsible for the data they handle.
• Game providers: oogg's games are supplied by certified third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. In the course of gameplay, limited technical and session data may be shared with the relevant provider to facilitate game delivery. Game providers do not receive your full identity or financial data.
• Identity verification services: Where enhanced KYC verification is required, oogg may share identity documents with approved third-party verification service providers for the purpose of confirming the authenticity of your identity documents.
• Legal and regulatory obligations: oogg may disclose personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where we are legally required to do so, or where disclosure is necessary to prevent, detect, or prosecute fraud, money laundering, or other criminal activity.
• Business transfers: In the event of a merger, acquisition, or transfer of all or part of oogg's business assets, personal data held by oogg may be transferred to the acquiring entity. You will be notified of any such transfer and its implications for your data.
• Service providers and technology partners: oogg works with carefully selected third-party technology vendors (e.g., cloud hosting providers, analytics platforms, email delivery services) who process data on our behalf under strict data processing agreements. These parties may only use your data for the specific purposes for which they are engaged and are prohibited from using it for their own independent purposes.

5. Cookies and Tracking Technologies

oogg uses cookies and similar tracking technologies to operate the platform efficiently, remember your preferences, and understand how users interact with our services. A cookie is a small text file placed on your device by a website when you visit it. Cookies cannot execute programs or deliver viruses to your device.

The following categories of cookies are used on the oogg platform:

• Strictly necessary cookies: These cookies are essential for the platform to function correctly. They enable core features such as account login sessions, security token validation, and transaction processing. These cookies cannot be disabled without significantly impairing the platform's functionality.
• Performance and analytics cookies: These cookies collect anonymised information about how users interact with the platform — which pages are visited most frequently, how long sessions last, and where users navigate from. This data is used to improve the platform's layout, content, and performance.
• Functionality cookies: These cookies remember your preferences and settings (such as your preferred language, display settings, and responsible gaming tools you have activated) so you do not have to re-enter them each time you visit.
• Marketing and targeting cookies: Where you have consented to receiving promotional communications, these cookies may be used to understand your interests and tailor the content and offers presented to you within the platform. oogg does not use marketing cookies to track your activity across third-party websites.

You can control and manage cookies through your browser settings. Most modern browsers allow you to refuse some or all cookies, or to alert you when a cookie is being placed. Please note that disabling strictly necessary cookies may prevent you from accessing certain areas of the oogg platform.

In addition to cookies, oogg may use web beacons (small transparent image files) embedded in emails to track whether account notifications have been opened. This helps us ensure important account communications are delivered effectively.

6. Data Retention

oogg retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law or regulation. The following general retention principles apply:

• Active accounts: Personal data associated with an active oogg account is retained for the lifetime of the account and for a period of five years following permanent account closure, in order to satisfy legal, regulatory, and financial record-keeping obligations.
• Transaction records: Records of all financial transactions (deposits, withdrawals, bets, game outcomes) are retained for a minimum of seven years from the date of the transaction to comply with financial crime prevention obligations.
• Identity verification documents: Copies of KYC documents (NID, passport, utility bill) are retained for the duration of the account and for five years following closure. Where an account was declined or rejected following KYC review, documents are retained for two years and then securely deleted.
• Support communications: Records of support interactions (live chat transcripts, email correspondence) are retained for two years from the date of the interaction to enable quality assurance and dispute resolution.
• Marketing preferences: Records of your consent to (or opt-out from) marketing communications are retained for as long as you hold an account and for two years following account closure.

When the applicable retention period expires, personal data is either securely and permanently deleted or anonymised so that it can no longer be associated with any individual. Anonymised data may be retained indefinitely for statistical and analytical purposes.

7. Your Data Rights

oogg respects your rights in relation to the personal data we hold about you. The following rights are available to all registered players:

• Right of access: You have the right to request a copy of the personal data oogg holds about you. We will provide this information in a clear, portable format within a reasonable timeframe following receipt of a valid request.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain information directly through your account settings; for other corrections, contact our support team.
• Right to erasure ("right to be forgotten"): You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (where consent is the legal basis), or where you object to processing and there are no overriding legitimate grounds. Note that oogg is legally required to retain certain data (e.g., transaction records) and cannot delete it during the mandatory retention period even upon request.
• Right to restrict processing: You may request that oogg temporarily stop processing your personal data in certain circumstances — for example, while the accuracy of data is being contested.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another data controller where technically feasible.
• Right to object: You have the right to object to processing of your personal data where that processing is based on legitimate interests. You also have an unconditional right to object to processing for direct marketing purposes at any time.
• Right to withdraw consent: Where oogg processes your data on the basis of your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

To exercise any of the above rights, please contact oogg's support team by emailing [email protected] with the subject line "Data Rights Request". We will verify your identity before processing any request. Requests will be handled free of charge. In most cases, we aim to respond within 30 days; complex requests may require up to 60 days, in which case we will notify you of the extended timeline.

8. Data Security

oogg employs a comprehensive set of technical and organisational security measures designed to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. Key security measures include:

• Transport Layer Security (TLS): All data transmitted between your device and the oogg platform is encrypted using 256-bit TLS encryption, preventing interception during transit.
• At-rest encryption: Personal data stored on oogg's servers is encrypted at rest using industry-standard encryption algorithms, ensuring that data remains protected even in the event of unauthorised server access.
• Access controls: Access to personal data within oogg's systems is strictly limited on a need-to-know basis. All staff with access to personal data undergo security awareness training and are bound by confidentiality obligations.
• Password hashing: Passwords are stored using secure one-way hashing algorithms. oogg staff cannot view your password in its original form.
• Security monitoring: oogg's systems are continuously monitored for suspicious activity, unauthorised access attempts, and anomalous patterns that may indicate a security incident.
• Third-party audits: oogg's games and platform security practices are subject to periodic review by certified independent auditors to ensure ongoing compliance with fair play and data security standards.

Despite these measures, no method of transmission over the internet or method of electronic storage is 100% secure. While oogg uses commercially reasonable safeguards, we cannot guarantee absolute security. In the event of a data breach that is likely to result in a risk to the rights and freedoms of players, oogg will take prompt action to contain the breach, assess its impact, and notify affected individuals in accordance with applicable notification obligations.

Players are also responsible for the security of their own accounts. You must use a strong, unique password for your oogg account, keep your credentials confidential, and log out of your account after each session, particularly when using a shared or public device. If you suspect unauthorised access to your account, contact our support team immediately.

9. Contact and Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or the way oogg handles your personal data, please contact our support team using the details below. All privacy-related enquiries are treated with strict confidentiality.

• Email: [email protected] (subject line: "Privacy Enquiry")
• Live Chat: Available 24 hours a day, 7 days a week via your account dashboard
• Support hours: 24/7, Bangladesh Standard Time (BST, UTC+6)

oogg is committed to resolving all privacy-related enquiries promptly and fairly. If you are not satisfied with the outcome of a privacy complaint after engaging with our support team, you may escalate the matter through available legal channels in your jurisdiction.

oogg reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform features. Material changes to this Policy will be communicated to registered players via their registered email address or via a prominent notice on the platform. The date at the top of this page reflects when the Policy was most recently updated. Continued use of the oogg platform following a Policy update constitutes acceptance of the revised terms.